PRIVACY POLICY
Last updated: 20 July 2026
A QUICK NOTE FROM US
We use the information people share with us to provide great pest-control services and to help us reach more people who may need our help. We respect your privacy and want you to feel comfortable with how your information is used. If you would like us to stop using your information for marketing, correct it or remove anything we are not required to keep, email us at support@proactpest.com.au and we will help.
ProAct Pest Prevention Group Pty Ltd (ABN 90 699 988 157), trading as ProAct Pest Prevention (ProAct, we, us or our), respects your privacy and is committed to handling personal information responsibly.
This policy explains the kinds of personal information we may collect, why we collect it, how we protect it and the choices available to you.
WHAT WE COLLECT
We may collect information such as:
• your name and contact details;
• your address and information about the property requiring service;
• details about your enquiry, booking, service or membership;
• billing and payment information;
• communications you have with us; and
• basic technical information when you use our website or online services.
We only collect information that is reasonably necessary for our business and the services we provide.
HOW WE COLLECT INFORMATION
We usually collect information directly from you when you contact us, complete a form, request a quote, make a booking, sign up for a service or communicate with our team.
We may also receive information through an authorised representative, a referral, an advertising platform or a service provider that helps us operate our business.
WHY WE USE YOUR INFORMATION
We may use personal information to:
• respond to enquiries and provide quotes;
• arrange and deliver pest-control services;
• manage bookings, payments, accounts and memberships;
• send service updates, reminders and receipts;
• provide customer support and resolve complaints;
• improve our services and business operations;
• measure the effectiveness of our advertising;
• protect our customers, staff and systems; and
• meet our legal and regulatory obligations.
If you choose not to provide information we reasonably need, we may be unable to provide a quote, booking or service.
SHARING INFORMATION
We may share personal information with trusted people and service providers who help us deliver our services and operate our business. This may include technicians, payment processors, communication providers, scheduling providers, technology providers and professional advisers.
We may also disclose information where required or authorised by law.
We do not sell personal information.
Some providers may process information outside Australia, including in the United States or other locations where they operate. We take reasonable steps to work with reputable providers and protect information disclosed overseas.
PAYMENTS
Payments are processed through specialist payment providers. ProAct does not generally store complete card or bank-account details. We may retain payment references, transaction records and billing status information needed to manage your account.
MARKETING AND SERVICE MESSAGES
We may contact you about an enquiry, booking, payment or service you have requested.
We may also send marketing messages where you have consented or where otherwise permitted by law. Marketing messages will include a simple way to unsubscribe. You can also ask us to stop marketing at any time by contacting us.
Opting out of marketing will not stop important messages about an existing enquiry, booking, payment or service.
SECURITY AND RETENTION
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We keep personal information only for as long as reasonably necessary for our business, our relationship with you and any legal or regulatory requirements. When information is no longer required, we take reasonable steps to delete it or remove identifying details.
ACCESS AND CORRECTION
You may ask to access the personal information we hold about you or request that incorrect or outdated information be corrected.
We may need to verify your identity before completing a request. In some circumstances, the law may allow or require us to refuse access or retain particular records. If that happens, we will explain the reason where we are able to do so.
PRIVACY CONCERNS
If you have a privacy question, correction request or complaint, contact us at:
ProAct Pest Prevention
Email: support@proactpest.com.au
Website: https://www.proactpest.com.au
Please include enough information for us to understand and respond to your request. We will investigate privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
CHANGES TO THIS POLICY
We may update this policy when our services, business practices or legal obligations change. The latest version will be published on our website with its updated date.